Looking for a career to
utilize your experience in older adult care?
Join our team and help older adults thrive while supporting families and empowering Care Professionals.
As a
Service Coordinator, you'll use your administrative excellence, caregiving skills and empathy. Your problem-solving abilities and calm demeanor will be valuable as you balance the needs of clients, families, and Care Professionals. Join a collaborative team committed to helping older adults live well at home while providing Care Professionals with the support they need to succeed. Here, your work will make a meaningful impact every day.
Pay: $19 - $22/hour
Benefits
- Extended health, dental, prescription, and life insurance
- Health Spending Account
- RRSP matching
- Paid time off
- Free onsite parking
Work Environment
- Supportive team culture
- Comprehensive training and franchise support
- Full-time hours
- Office shifts: Wednesday to Saturday (days)
- On-call shifts: Wednesday to Saturday (evenings, from home)
Key Responsibilities
- Answer calls professionally and provide excellent service
- Coordinate and maintain client and Care Professional schedules, fostering quality matches and strong client-Care Professional relationships
- Address client and Care Professional concerns
- Communicate effectively with clients, families, Care Professionals, and team members
- Maintain accurate documentation and compliance standards
- Follow company policies and ethical business practices
Key Qualifications
- Passion for supporting older adults
- Strong customer service and communication skills
- Positive outlook and a sense of humor
- Highly organized, detail-oriented, and adaptable
- Ability to multitask and respond with urgency
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Business or management experience, preferred
- Professional experience caring for an older adult, required
About Home Instead
Home Instead is a global leader in premium home care, dedicated to helping older adults remain safe, healthy, and independent at home. We value compassion, excellence, and meaningful relationships.
Home Instead welcomes applications from people with disabilities and provides accommodation throughout the hiring process.
Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.
