The RM Auto Group is growing & we are looking for an experienced Automotive Service Advisor to join our team!
Come work in Saskatchewan's largest Nissan dealership inside our newly renovated state-of-the-art facility. with high customer volume, a modern workspace, and a supportive team environment, this is an exciting opportunity to take your automotive career to the next level.
Role of the Service Advisor:
Reporting to the Service Manager, you are the first point of contact and the face of our service department. You will bring the automotive service experience to life by guiding customers seamlessly through their vehicle maintenance and repairs.
The Service Advisor is an expert listener and is a master at executing all the service processes with due diligence and customer service in mind. The Service Advisor has an eagle eye for "the details" and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience.
The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to them to ensure all customers keep coming back to the dealership.
As a team player the Service Advisors strives to develop collaborative relationships throughout the dealership.
Specific Responsibilities Include:
- Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
- Handle customer complaints and ensures high customer satisfaction standards.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
- Identify service needs of customer vehicle based upon historical service data.
- Determine progress of repair/service orders and inform customer accordingly.
Qualifications:
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- High customer service satisfaction expectations.
RM Auto Group offers:
- Exceptional income potential: Our competitive performance-driven compensation plan means your talent and hard work will be rewarded handsomely.
- Comprehensive group benefits insurance: We know protection for you and your family is important.
- Management Support: We provide ongoing training, product knowledge courses, and guidance to help you reach your full potential.
- State-of-the-art facilities and excellent locations: You can open the door to your clients with pride and confidence, knowing that you can offer them the best automotive ownership experience possible.
The RM Auto Group is ever-growing with career opportunities throughout Meidl Honda, Oakwood Nissan, Infiniti Saskatoon, Mainway Mazda, Mid-West Meidl Collision Centre, Carlton Honda and Prince Albert Toyota. If you would like to work with a dynamic team and enjoy a challenge, then we would like to hear from you!
