Employment Type: Hourly Part-time
The Customer Service Attendant is responsible for providing superior customer service and maintaining positive customer relationships while performing check-in duties at the John G. Diefenbaker International Airport and Hangar 3A Terminal.
What you'll do
- Conduct passenger check-ins including processing ticket, announcing flights, collecting boarding passes, assisting with baggage requirements and escorting passengers during departures and arrivals.
- Assist with baggage handling and track lost baggage.
- Receive and communicate weather information, flight times, and passenger loads.
- Prepare flight/freight manifest, passenger tickets, and load sheets.
- Maintain effective communication with customers, peers, management, and various departments.
- Coordinate transportation, meal requirements, and hotel reservations as required.
- Respond to customer concerns, complaints, and service disruptions with professionalism, empathy, and sound judgment to maintain positive customer relationships and supporting overall company operations.
- Ensure compliance with company policies, safety standards, security procedures, and regulatory requirements.
What you'll bring
- A high school diploma, with one to two years of customer service experience, is required.
- The ability to acquire and maintain an Aircraft Radio license and a Restricted Area Identity Card is required.
- Exceptional customer service and interpersonal communications skills.
- Proficiency with computer systems and applications.
- Ability to work effectively in a fast-paced team environment and navigate interpersonal conflict.
- Previous work experience or training in aviation is considered an asset.
What you'll get
The trainee rate for this role starts at $19.95 per hour. Following successful probation with required RAIC, AVOP and radio license, the rate of pay for this role will start at $20.44 per hour.
Eligible employees enjoy a robust total rewards package that includes:
- Group benefits: Life Insurance, Extended Health, Dental, Vision, and more.
- Annual wellness allowance.
- Tuition reimbursement program.
- Travel benefits: MyIDTravel for access to standby/non-revenue flights with large domestic and international partners
Apply by November 6, 2026.
Inclusion, Diversity, Equity and Accessibility
Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.
All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.
Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.
Land Acknowledgement
We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.
