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Hughes Recruitment & Strategy Collective

Customer Service Lead

Saskatoon, SK, Canada

Full-time

Within 25 km of Saskatoon · About 1.5 km from the city centre

Apply on saskjobs.ca About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posted: Nov 2, 2026

Original job description

Description

Customer Service Lead Moosomin, SK Join a well-established co-operative in southeastern Saskatchewan! Hughes Collective is recruiting on behalf of our client, a community-focused co-operative. We are seeking a friendly, dependable, and motivated Customer Service Lead to support daily front-end operations at their Moosomin location.

The Opportunity Reporting to the Grocery Manager, you will help coordinate the front-end team, deliver great customer service, and support daily operations. Ideal for someone who enjoys working with people and developing leadership skills.

Key Responsibilities

Coordinate cashier assignments, till coverage, and daily front-end activities. Support and guide team members while leading by example. Assist customers and resolve service concerns. Oversee self-checkouts and online order activity. Support cash handling, opening and closing procedures, and loss prevention. Step in during busy periods to keep operations running smoothly.

What We're Looking For Experience in retail, customer service, hospitality, or a similar environment. Strong communication, organizational, and interpersonal skills. Comfortable with cash handling and POS systems, or willing to learn. Confidence providing direction and supporting coworkers. A positive, dependable, and customer-focused attitude. Previous leadership experience is an asset, but not required.

Schedule Full-time, rotating daytime and evening shifts, including every other weekend. Typical weekday shifts are 8 AM5 PM or 11 AM8 PM. What We Offer Comprehensive benefits and stable, full-time employment. Opportunities to develop leadership skills. Training, professional development, and career growth. A supportive, community-focused team.

Ready to take the next step in your career? Apply today!

Apply on saskjobs.ca About employer

More about this job

Responsibilities

The Customer Service Lead will coordinate cashiers and daily front-end activity, guide team members, and help customers resolve concerns. The role also oversees self-checkouts, online orders, cash handling and opening and closing procedures.

Requirements

Candidates need retail, customer service or hospitality experience, strong communication and organizational skills, and comfort with cash handling and POS systems or willingness to learn. Previous leadership experience is an asset but not required.

Skills

POS systems
Cash handling
Self-checkout oversight
Online order coordination
Loss prevention
Opening and closing procedures
Team coordination
Staff coaching
Customer service
Conflict resolution
Scheduling cashier coverage
Communication
Organization
Interpersonal skills
Retail operations

Benefits

Comprehensive benefits
Training and professional development
Leadership development

Keywords

customer service lead
front-end supervisor
cashier coordinator
retail supervisor
POS
cash handling
self-checkout
loss prevention
team lead
co-operative
grocery
Moosomin
Saskatchewan
customer service
leadership

Seniority

Entry level

Perks

Paid training

Tools

POS system
Self-checkout

Languages

English

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