Your challenges ?
- Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors’ availability
- Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.
- Optimized scheduling has direct impact on Field Services Profit & Loss !
- Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers…)
- Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
- For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report…)
- Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).
- What do we expect from you ?
- Associate degree and/or equivalent experience (1-2 years experience)
- Expertise in MS Office Applications
- Excellent analytic skills, Self-starter, Quick learner
- Good public speaking and communication skills
- Experience in Customer Care Center preferred.
- Good interpersonal communication and relationship with others (collaborate, convince)
- Understand and communicate scope of work and Term & conditions to FSR
- Understanding of impact of FSR utilization rate and work order management on Profit & Loss
- Proactive communication with Customers to ensure satisfaction
- Minimal Technical knowledge on Schneider products.
What can you expect from TMC ?
We are the global home of employeneurs : a group of highly skilled engineers, and digital experts who combine technical excellence with an entrepreneurial mindset to deliver high-tech solutions with positive impact for leading companies across multiple industry sectors.
At TMC, we believe that People Drive Technology, that’s why an employeneur is much more than just an average consultant. You’ll be part of an international community where your expertise is valued, your ambitions are supported, and your career is tailored to your personal and professional goals, all while helping to shape the future of technology.
Why choose Employeneurship ?
The best solutions are created by people who are empowered to grow. That's why we are redefining the IT and Engineering Consulting market with a unique business model that combines the security of traditional employment with the freedom and ownership needed to develop your entrepreneurial mindset.
Employeneurship model is built around five key principles :
- Long-term work relationship : Enjoy the stability of a permanent contract while working on challenging projects with leading organizations ;
- Individual profit sharing : Benefit directly from the value you create through a transparent profit-sharing model ;
- YOUniversity : Access to continuous learning, technical development and personal growth trainings and coaching designed around your career ambitions ;
- Business Cells : Expertise-drive networks that foster collaboration, knowledge sharing, and technical excellence to drive innovation ;
- The Entrepreneurial Lab : A place to bring your most innovative ideas into reality, explore new technologies, and contribute to future start-ups opportunities.
TMC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
