The ECCO Group™ has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.
Position Summary
The Inside Sales Associate will work co-operatively with the Project & Account Managers, Outside Sales, and Estimation teams to grow existing customers, generate new customers, and meet or exceed sales targets while increasing customer satisfaction. The Inside Sales Associate will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.
Key Responsibilities
General Duties:
- Handle follow up telephone sales calls professionally, courteously, and as efficiently as possible
- Secure written purchase orders from customers to be processed by the Project & Admin teams
- Record all findings in the CRM and supporting tools to properly track and report sales activity
- Educate customers on features and benefits of products in order to improve related sales and customer satisfaction; as well as assist with quotes and pricing of jobs when needed
- Increase sales, margin and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items, and providing high value interactions with customers
- Assist in trade shows offered by ECCO Supply or suppliers from time to time
- Coordinate follow-up and sales activities with Outside Sales & Account Manager Representatives
- Maintain an up-to-date sales data base with pricing and specifications
Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.
Qualifications
- 2+ years in the HVAC industry, demonstrating sales acumen with sales experience
- Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently with a solution-oriented mindset
- Ability to meet deadlines and prioritize is critical to customer success and personal growth
- Degree or diploma in Mechanical Engineering or Technology, Construction Project Management, or an equivalent combination of education, training, and experience is an asset.
- Work with a high degree of emotional intelligence and business integrity internally & externally
- Proficient in MS Office and skilled in using task tracking software to manage multiple priorities
- Willingness to attend educational seminars and courses to supplement existing knowledge and stay up-to-date with evolving technology and business practices
- Quick learner with the ability to adapt to new software packages / tools as required by the role
Benefits May Include
- Extended health and dental coverage
- Employee assistance program
- Life and disability insurance
- RRSP/401(k) matching program
- Paid vacation and holidays
- Professional development opportunities
Why Join ECCO
For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.
Beware of Recruitment Scams
Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaged with our legitimate hiring team, apply only through ECCO’s official channels.
Non-Discrimination Statement
ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.
Privacy Disclaimer
Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.
Accommodation Statement
ECCO is committed to providing accommodation throughout the recruitment and selection process. If you require accommodation at any stage of the hiring process, please notify Human Resources and we will work with you to meet your needs.
Applicants must be legally authorized to work in Canada and provide proof of eligibility upon hire.
- Background checks will be conducted where appropriate and may include criminal record, employment, education, credential, and reference verification, as permitted by applicable law **
The position will remain open until filled. The ECCO Group reserves the right to close the posting at any time.
