The Role:
The Operations Manager coordinates all aspects of site operations including but not limited to; sales, production, purchasing, customer service and managing a team. The Operations Manager will also ensure that the site remains safe and environmentally compliant, while effectively and efficiently working within the guidelines of the administrative policies and procedures of the company.
Responsibilities:
Responsible for staffing, scheduling and managing the day-to-date operations of the site
Responsible for recruitment and selection of employees
Provides performance feedback, counseling, coaching and training to the team
Follows company policy and procedures and leads by example
Ensures policies and procedures are communicated and implemented
Prepares operating reports for the management and operations team
Responsible for the overall safeguarding of company assets
Partners with all internal corporate support resources to ensure compliance with all regulations and policies to achieve results
Contributes to operations information and recommendations to strategic plans and reviews; prepares and completes action plans; implements production, productivity, quality and customer-service standards; resolves problems; completes audits; identifies trends
Develops operations systems by determining product handling and storage requirements; develops, implements, enforces and evaluates policies and procedures; develops processes for receiving product, equipment utilization, inventory management and shipping
Analyzes process workflow, employee and space requirements and equipment layout; implements changes
Maintains safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
Communicates customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Develops and maintains equipment maintenance schedule
Performs other duties as they might be assigned
Requirements:
High school diploma or equivalent preferred
Minimum of a 5-7 years’ management or leadership experience in industrial manufacturing, automotive or distribution
Experienced with Heavy Equipment operations and maintenance
Loader and heavy equipment operator license would be considered an asset
Quantitative skills to understand site financial performance and operating statistics (KPIs)
Must have the ability to reconcile sales, prepare reports and read technical manuals
Proficient in Microsoft Office (Microsoft Office, including Windows, Outlook and Excel)
Able to handle multiple priorities while performing quality work in an efficient manner with minimal supervision
A track record for of leadership excellence with exceptional interpersonal skills, able to build strong relationships
First-rate communication skills with a proven ability to interact productively with supervisors, peers, subordinates and clients
Able to perform well under pressure with superior abilities to de-escalate or intervene/manage conflict with customers and employees
Excellent customer service, committed to making sure that all purchases are handled professionally and expeditiously
Demonstrated ability to multitask, react to changing conditions and function well under the pressure of deadlines
Able to work required hours which includes weekends and holidays and also at any site assigned within reasonable distance from home site
Must have reliable transportation to and from work (remote location, not accessible by bus)
